Delivery and pick up information and policy

We are selling food products, freshly made, short shelflife, or frozen products.

Orders are available as pick up or delivery (post or in Auckland personal delivery). 
Pick up and personal delivery for appointment only.

Pick up is free - in our home-based kitchen, address: 16 Nevada Avenue, Pakuranga Heights, Auckland, New Zealand.

Personal delivery in Auckland:  fees are up to the distance from Pakuranga 
                    within 10 km                                        $10/address
                    from 10 km to 20 km                         $18/address
                     from 20 km                                         $20/address

Post fees : 
We use usually NZ Post overnight courier service. According to the NZ post policy, we cannot guarantee overnight delivery, but we highly recommend that, because of the products. Our experience is very good with the overnight courier, in 98%  our customers have got in time the parcel.

For the customer asking and responsibility, of course, we can post standard parcel also.

We send every product in a paper card box, in insulated bags next to icepacks. For the packaging, we cost $5/box.


Courier to Auckland, Delivery Target: Next working day, up to 5 kg  $9,70 Tracked, Delivery target: Up to 3 working days:  $6,00
Courier to Auckland
, Delivery Target: Next working day, up to10 kg  $9,70 Tracked, Delivery target: Up to 3 working days:  $6,00
Courier to North Island
Delivery Target: Next working day, up to 5 kg:  $16,00  Tracked, Delivery target: Up to 3 working days: $9,20
Courier to North Island, Delivery Target: Next working day, up to10 kg  $32,00  Tracked, Delivery target: Up to 3 working days
$18,40 
Courier to South Island
, Delivery Target: Next working day, up to 5 kg $33,70  Tracked, Delivery target: Up to 3 working days:  $14,40
Courier to South Island,
Delivery Target: Next working day, up to10 kg  $67,40Tracked, Delivery target: Up to 3 working days:  $28,80
Rural delivery surcharge $4,30

Any change in the prices is possible for bigger orders.

After the order, you have a payment obligation, regardless of whether you receive your package in time.

With the order, you agree to our delivery policy. 

The above is valid from 01/07/2021.